Refund policy

A video that is never delivered costs you nothing

• A video that fails, cannot finish or is held by our own quality check costs you nothing. If credits were taken for it, they are given back automatically.
• Credits are not lost when a render is slow or delayed.

A delivered video with a flaw gets a free new take, not a refund

• When our check finds a flaw in a video it delivers (the hands, the phone, the product), the video shows Redo free: one new take of that video, with no credits charged, once per video. The free new take is given instead of a refund: glitches are not refunded.
• If you spot a problem our check missed, tell us in Support inside the studio or on the Discord. A person on the team looks at it.
• A video you asked for and received without a flaw is charged whether or not you post it.

Plans and billing are on Whop

• Plan payments are processed by Whop, and your subscription is managed there. Whop's terms apply to the payment. Questions about a payment go to Support inside the studio.
• To cancel, open Settings in the studio and tap Cancel subscription under Subscription: it opens your orders on Whop. Cancelling stops the next renewal, and you keep your plan until the end of the period you paid for.
• Rendering a video costs us money the moment it runs, so payments are not refunded, in full or in part, once a billing month has started.
• Plan credits reset every month and do not roll over. Bought top-up credits never expire and carry across the monthly reset.

The rest

The full deal is in the terms and conditions. Questions about a charge: ask in Support inside the studio, or on the Discord.